Drain pan

« Back to Glossary Index

A drain pan, also known as a condensate pan, is a component of an HVAC system designed to collect water that forms as condensation when warm, humid air comes into contact with the cold surfaces of the indoor evaporator coil. This condensed water drips into the drain pan and is then directed away from the system through a drain line to prevent water damage and maintain proper operation. It plays a critical role in handling moisture generated during the cooling process.

« Back to Glossary Index

Printella Thomas

Wonder job Persistent and thorough in evaluating the problem and correcting the problem

Rory Chrane

Update: May 2026 Paradise came and serviced my business and home this week per the service agreement I asked them to sign me up for. Excellent trustworthy people and processes yields a top level result. You can trust them too. Call them and see what I mean. From the first phone call, I was impressed, I spoke to Jennifer and on a follow up call, I spoke to Gracie. Both are related to the owner Jonathan who came out today and gave me a breakdown and an idea of what is needed and proposed how to go about doing a mini split, which I’m excited to get done, so much so that I wanted to give a review, even before the work begins which I’m sure will be excellent. He recommended a good brand Mitsubishi and explained why he chooses them, giving a very detailed explanation. Jonathan was very personable and efficient and I look forward to the job being completed and future business with this company.

Bryan Sutton

Gayle Wroclawski

We've been doing a complete renovation of our family home of 30 years to sell and retire. We also needed to make sure we had adequate insulation and have the ductwork inspected. I called Paradise Heating and Air, and found that this was a service they could provide. They were very responsive. I had an estimate within a few days and the job completed the following week. They fixed anything that could become a problem and blew in the amount of insulation to meet the current Hoover building code. Jonathan was so friendly, explained everything that was done and the cost was very reasonable. In fact he talked me out of insulating an area that wasn't really needed!!! I couldn't be happier with the service, and feel good that everything is secure and to code. I highly recommend Jonathan and Paradise Heating and Air!!

Dana Gaudet

I recently had this company come out to my home because my unit wasn’t working, they had someone out the same day. Jonathan was extremely professional and knowledgeable, definitely recommend this company!!

PARTHA GHOSAL

Very professional and knowledgeable. No need to look over their shoulder. Very satisfied with their work.

Eddie Dawson

Fast on time & courteous

Eileen Gibbs

Professional, on time, fair prices, great job!

John Wills

Great company to work with AGAIN! The minor issues found were carefully explained and resolved. We setup a biannual service plan to keep this 20 yr old house in tip top shape. This is the company you need to handle your HVAC needs.

Marianne Herman

Jonathan is highly technical, knowledgable, and efficient. I wish I had known his company years ago. I highly recommend Paradise for all heating and air needs.

Ken Little

Awesome Work! Great Experience with Jonathan and Paradise Heating and Cooling Great experience from Jonathan and Christian! Job: Disassemble and remove old attic ductwork and install new ductwork and runs. Install Accuclean air filter in both attic and main floor systems. Install new smart thermostat and attic insulation infill. 1. Honest assessment of what is needed and more importantly, what is not needed. And not just trying to sell the most expensive option. 2. Competitive and reasonable quote. 3. I asked about radiant heat treatment as an add on, but he said while they could do it, it would not have efficient results and not worth the investment since I had a high hip roof and large attic area. 4. Great work ethic and work product. Duct system, filtering system and thermostat expertly installed, set up and running effectively. 5. All interactions cordial, efficient and polite. 6. Punctual in accordance with automated notices about arrival and appointment reminders 7. Clean work - brought coverings to reduce tracking of insulation through house areas traversed. Cleaned any evidence of insulation. 8. Works relatively quietly. No loud talk or music. 9. Small footprint on street. One van. I expected van and trailer. New materials brought in, unloaded and installed while old duct system all loaded up and removed. Very efficient. Overall, fantastic experience and is highly recommended.

Robin O.

Jonathan and his staff were very communicative! Would highly recommend.

Karen

Johnathan was great! We had a moisture problem in our kitchen cabinets that were on an interior wall. He spent a good amount of time figuring out what was going on, gave us a solution and answered all of our questions. A very good experience!

Pam Cain

Great, fast and professional service always!!

Melanie Authement

Honest and kind. Gave incredible price for work completed. Called and was able to come earlier than expected! Cannot recommend enough

Tom Marvin

Jonathan and his crew are always quick to respond and on time. They always help me to understand what is going on with our AC and heating units. I get a concise explanation of what needs to be done. I have always gotten an honest answer about my current units and I have never gotten any pressure to replace the equipment that did not need replacing. It feels great to be able to trust the information you get from the people looking after your HVAC equipment, and that is what we get from Paradise. T. Marvin

M Sewall

Paradise was very responsive and was able to come same day. Very professional, nice and honest - would recommend to anyone!

Chris Holland

Jonathan and the whole Paradise staff are professional, courteous, and fast. I had a system failure, and they were able to get to me quickly and diagnose the problem. Through Jonathan's research he discovered my system had a warrantied part needing replacement and saved me $1600. I would HIGHLY recommend Jonathan and the Paradise crew and will be using again!

J. Chapman

Jonathan was great to work with. He came within a couple of hours after I called at around 4pm. and had us operational around 12 the next day (because he didn’t have a motor for my condensor and had to get one the next day). Will definitely use him again.

Abby Beckloff

I called at the end of the workday on Friday when we arrived back home from a trip and the temp in our house was 114! We had, fast, fair service and were cooling off within the hour I had called. Excellent experience!

Blake

We recently bought a home and right away one of the AC units failed. Of course it was after hours (do AC units ever fail not after hours?). I called Paradise Heating and Air and they dispatched quickly, diagnosed the problem, and had us cool and running again before the kids were even in bed. Jonathan figured out the issue fast, and the quality of work and the cleanup afterward were truly noticeable. They've become our go-to HVAC company, always a notch above on service and workmanship. If you need emergency AC repair or any HVAC work in Vestavia Hills or anywhere in the Birmingham area, don't hesitate to reach out to this team. Love working with them!

Hector Orozco

Songwei Wu

Gabby Griggs

These guys are great and go above and beyond. They serviced my two adjacent townhomes, were quick, and had great communication. I will recommend them to everyone I know!!

Dylan Greene

They did a great job installing my new unit

Yan Zhu

Jonathan came by and discussed my problem with me. He was professional and gave me helpful suggestions. He did not even charge me for his time. It was a pleasure to work with them, please give the company a try.

Brian L

Love their service. They are very prompt and courteous. They get any issues resolved immediately and are amazing to work with!

john norris

Johnathan and Matt very knowledgeable and professional. Addressed my problem and fixed at a very reasonable price. Would highly recommend.

alphonse wilson

samuel wilson

Tech was on time, very professional, courteous, knowledgeable addressed my concerns about the system. Will definitely be recommending Paradise Heating and Air.

Tom Brady

Paradise Heating and Air are the BEST in the area! They’re very responsive and adapted quickly to our needs. Highly Recommend!!

Glenn Cox

Paradise Heating & Air are always on time, friendly, & do a professional job.

Kerry Coleman

Jonathan was nothing more than stellar. Very engaging as well as very knowledgeable at his profession. I would highly recommend to anyone looking for HVAC services.

VWC

Amazing service and very helpful as well as willing to inform me of what was going on.

Melanie Kettle

They scheduled me in a timely manner. The technician (Jonathan)was very professional, explained the system, and answered all my questions.

Daniel Maddox

Jonathan and the guys did a fast and efficient job fixing our ac. Always a worry when it goes out at the start of summer in Alabama. I highly recommend paradise heating and air to fix your ac problem. Communicated arrival time, explained the issue thoroughly, also didn't break the bank! Thanks again paradise!

Ashley Ponter

We were very pleased with the service we received! The men were knowledgeable, honest, and timely. We would HIGHLY recommend this service!

Steve

Always polite, prompt and reliable. Will make sure you’re happy with their service

Cassandra Moore

Always on time and very well please explain everything that they did

Peter Wald

Routine service plus setting changes plus education plus rec's for the future. Spent much more time than normal to satisfy my real needs.

Nichole Pompey

Johnathan and his son came out quickly and repaired my air conditioner. He explained very clearly what the issue was and temporarily fixed my air while we waited on the warranty part from the manufacturer. Service and hospitality was excellent!

Christine Wilcox

They were great. Came out on a Thursday and looked at my system. Went over all of my options of repairs or replacements. Explained both the advantages and disadvantages of both options in detail so I could make an informed decision. Came back out the following Monday to do the work. Very friendly and knowledgeable staff.

Zac Goozee

Jonathan and team are hands down the best folks I have ever worked with in the home services industry. Reasonable prices, high quality work, great communication and responsiveness, 5 stars all around. Highly recommend.

Susan Stanfield

On time, knowledgeable and friendly.

Dave Meyer

I was extremely impressed with Paradise Air and am very glad I found them. I have a very old HVAC system they needed some ducts and a condensate pump replaced. They were extremely thorough and clearly explained everything they planned on doing. The price was excellent given how much work they had to do in the crawlspace and the extra time they spent with me advising me on how to get as much out of my old system as I could. They weren’t there to try to sell me a new system. They were there to repair what I asked them to at a reasonable price and help me extend the life of my current system. I won’t even think of calling anyone else from now on.

Laurie Dunn

Always knowledgeable, respectful, and right on time!

glophers hicks

Jonathan was very professional and knowledgeable, with a great personality. I will be doing business in the future with his company. I immediately signed up with the company’s annual service plan.

Monti Pres

Wonderful

DIONDRA ROBINSON

If you are having any HVAC issues please do not hesitate to call Paradise Heating and Air. Mr. Jonathan and his team were quick and provided answers to all my questions. I appreciate how quick they came out and fixed my issue being that we have had some extremely hot temperatures lately. I look forward to working with them in the future. I will be recommending them to anyone who has an issue. Thanks again to Paradise Heating and Air.

Ronald L Speck

Great service, price, and quality workmanship! Highly recommend! I will use them again.

Air Conditioning

Heating Services

Other Services

Drain pan